1. Are our models handmade?
Yes; Our models are handmade by highly skilled master craftsmen that can reproduce the most intricate details on the model at hand.
2. What are the models made of?
All models are made out of Mahogany wood from the Philippines and Vietnam. We use left over wood from the furniture manufacturing industries.
3. How long does it take for an order to arrive after its placed?
Each listing has its own shipping time.
- Some of our Mahogany models ship within 1-2 Days
- Some of our Mahogany models ship within 4-6 weeks.
- All of our ships ship within 1-3 Days
4. What if I want to order more than one model, Do you offer discounts?
Yes; If you are planning to order multiple models you can take advantage of multiple order discounts already established on our website. Look for the respective discounts in your shopping cart before checking out.
5. Can I exchange my order if I do not like my model?
Yes; We offer exchange for any model of your choice within the same price range on our website. Keep in mind that shipping times will still apply.
6. Do you take custom orders?
Yes; We can custom create just about any thing you can think of.
7. Do you wholesale your models?
Yes; Use the contact form on the website and send us you details and we will get in touch with you right away.
8. What if I need to cancel my custom order after its placed?
No problem; As long as the model is not in production. It will usually take us up to a week to research your order. if you cancel during that time frame we will work with you on exchanging or just canceling. if the order is already in production we will be unable to refund your order.
9. Can I expedite my order?
Yes; We can expedite the shipping for any order but not the production. Production takes place on a first come first serve basis. All models in custom production line continue to be produced in the order the order was placed. For expedited shipping we can use UPS expedited service and have the model in your hands within 3-4 days after the order is finished. Warning: It is not inexpensive to expedite your order. We will quote you on a request basis.
10. Where do you ship the models from?
Unless the model is stoked in our FBA Amazon Inventory we ship most orders directly from Vietnam to our warehouse for reshipping to you once they get here.
11. I have a questions that is not listed here.
Use the contact form to send us your additional questions. We are happy to answer all your questions before you buy from us.